TERMS E CONDITIONS
Our online store accepts Credit Cards as a payment method.
At the time of purchase always check the validity of the card. If it is expired it may be declined. Your card may also be declined if you have exceeded the allowed amount limit. Please confirm with your bank or financial institution.
Shipping is made by CTT Express and all deliveries in Portugal (mainland and islands) are free.
The maximum estimated time of delivery is between 7 to 12 business days. Remember that our productions are very balanced. Meaning that we do not overproduce. We have a small amount of stock, so if your size is not available, you will be informed that we are producing a pair especially for you!
Shipping costs to the rest of the world will be supported by the customer, who will be responsible for the import fees charged by the distributor upon delivery. Please contact us via email if you would like your one of a kind shoes delivered outside Portugal.
RETURNS & REFUNDS
You will be able to return and get refunded or exchange your shoes! However, we require some conditions:
. The product must be returned in the original packaging with its included elements.
. The exchange or return of the payment must be made within 15 working days, must be in mint conditions and with not signs of use.
Just like shipping, all postage fees for exchange / return within Portugal are free.
Please note that Traquete assumes no liability in case of loss or damage incurred when shipping the returned product.
Upon receiving the product, its condition will be checked and as soon as excellent condition is confirmed, the amount will be credited to the same source that was used to pay or by bank transfer.
In the act of exchange, we point out that all the articles presented on the site are produced especially for you! Since we believe in balanced productions, we will try to resolve the situation as soon as possible! We really want you to be happy with your Traquete shoes.
To make the return you can reuse the wrapper with which your Traquete shoes are delivered!
Reverse the slip/note delivered by the CTT, fill in the sender’s space and place stickers to close the package. You can deliver the package at any CTT station. Note that only the first return is free.
Contact us through for returns and refunds outside Portugal
Isabel Traquete, with tax number 211786454, is the owner of the trademark TRAQUETE, headquartered at Rua dos Caniços 25, 7500 - 110 Vila Nova de Santo André, and is responsible for the processing of your personal data.
Traquete.pt offers an online sales service as well as page subscription and as such, for the purpose of sharing information, billing and parcel delivery, costumers will be asked to provide personal data such as name, address, tax number, telephone number and email.
The information you provide us at the time of purchase will only be shared with the shipping companies and service providers of delivery.
This way, we strive for the highest privacy in the processing of each customer's data, as well as for their security.
RIGHTS OF REGISTERED USERS
All users, in accordance with Regulation No. 2016/679, have the right to access their personal data and provided information, as well as rectify or request the deletion of their personal data, provided that they are no longer necessary for the purpose for which they are intended.
You can claim your rights by sending an email to or by mailing your request, stating your full name, reason and any data you wish to rectify or delete.
EC Cabo Ruivo
1801 - 001 Lisboa
In case of conflict of your personal data, you have the right to be notified, under the terms provided in Regulation 2016/679.
The claim of these rights is free of charge, unless you make unjustified or excessive requests. In this case, we are entitled to charge you a reasonable fee based on administrative costs.
POSSESSION PERIOD OF YOUR PERSONAL DATA
Isabel Traquete, with the NIF 211786454, is the owner of the trademark TRAQUETE, will keep your personal data for the necessary period so as to fulfill the legal obligations concerning the services we provide
Cookies are small pieces of data that are stored in a visitor’s browser website. These are usually used to track the user-selected settings and actions performed on a site.
. provide a great experience for our visitors and customers
. To identify registered members (users who registered on the site)
. Take note of visitors on the website and record their interests and preferences. This way we can analise the information visitors are looking for and thus improve our service.
. Control the website number of visitors and establish relationships with social networks (Facebok, Instagram and Google)
You can choose not to allow cookies, but some of the site’s features and page structure may not function properly.
EUROPEAN SIZES: 32 33 34 35 36 37 38 39 40 41
Feel free to check out our PDF! You'll find the insoles of our sizes in full scale and can print them out to help you confirm your exact size!
HOW TO CARE FOR YOUR SHOES
It is important to take care of your shoes, so you should pay attention to their maintenance.
. We recommend cleaning the surface with a damp cloth or by using a very soft brush! It will prevent accumulation of dirt or bacteria! With another brush or different cloth, clean your soles too.
If the shoes are wet or moist, they should always be dried naturally.
After drying, moisturize the leather well. You can use a neutral cream and colorless, without chemicals and paint.Apply with a cloth or sponge and wait for them to dry naturally again.
Attention: Do not apply products on fur or details. On these areas just use a damp, almost dry cloth!
. It is recommended to air your shoes before storing them in closed wardrobes!
. During season changes, be sure to keep your shoes wrapped in absorbent paper. In addition to eliminating odors, it projects from humidity!
. Email address
+351 916 755 156
EC Cabo Ruivo
1801 - 001 Lisboa